Curated Turf (“we”, “us”, “our”), ABN 51 662 747 319, respects your privacy. This policy explains how we collect, use, store and disclose your personal information, and how we handle it in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By contacting us or using our website at curatedturf.com.au, you agree to the practices described here.
1Information we collect
We only collect personal information that is reasonably necessary to provide and manage our services. This typically includes:
- Your name, email address and phone number.
- The suburb or address of the property you'd like us to assess.
- Details you choose to share about your grounds or enquiry.
- Records of our correspondence, quotes, visits and services provided.
We do not seek to collect sensitive information, and ask that you don't include it in your enquiry.
2How we collect it
We collect information directly from you — through our website enquiry form, by phone, by email, or in person during a site visit. Our enquiry form is processed by a third-party form service, Netlify Forms, which forwards your message to us by email.
3Why we use it
We use your personal information to respond to your enquiry, arrange and conduct site visits, prepare quotes, provide and manage our turf services, issue invoices, and keep in touch with you about work we are carrying out for you. We may also use it to improve our services and meet our legal and record-keeping obligations. We do not sell or rent your personal information, and we don't use it for unrelated marketing without your consent.
4Disclosure
We may disclose your information to trusted service providers who help us operate — for example our form and email providers, and any contractors or suppliers directly involved in delivering your service. We require them to protect your information. We may also disclose information where required or authorised by law.
5Overseas disclosure
Some of the providers we use to host our website and receive enquiries — including Netlify, which provides our hosting and form handling — may process or store data on servers located outside Australia, in the United States. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs. If you'd prefer not to have your details handled this way, please contact us by phone instead.
6Cookies & analytics
Our website uses minimal cookies. [If you add privacy-friendly analytics, name it here and note that it collects aggregate, de-identified usage data and does not track you across other sites. If you use no analytics, state that the site sets no tracking cookies.]
7Storage & security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including secure (HTTPS) transmission of form data and access controls on our email and records. We keep your information only for as long as needed to provide our services and meet our legal obligations, then take reasonable steps to delete or de-identify it.
8Accessing & correcting your information
You may ask us for a copy of the personal information we hold about you, or ask us to correct it if it's inaccurate or out of date. Contact us using the details below and we'll respond within a reasonable period. There's normally no charge, though we may recover reasonable costs for substantial requests.
9Complaints
If you have a concern about how we've handled your personal information, please contact us first and we'll work to resolve it promptly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date revised accordingly.